We all have seen this quote, “The customer is the king.” But in a more real sense, was the customer ever a king? Because the king has the power to do anything. Whereas customers only have the power to choose among the options offered by the seller. What if customers want something that is not available in the options offered? The advent of product customization has provided an answer to this question. By offering product customization, eCommerce store owners are truly serving kings.
With product customization, customers can customize their products. They can create something entirely new that reflects their personality. This is one of the big reasons why it is so popular among customers.
Product customization is an eCommerce trend that has been trending for the past few years, and it will remain the same in the years to come. Apart from customers, it is also popular among eCommerce store owners as they are gaining immense profits by allowing their users to customize. There are many ways product customization increases sales. In this article, we will have a look at all those ways by which it boosts sales of eCommerce stores.
Strengthen Customer Loyalty
Ecommerce stores put great pressure on themselves to keep their customers engaged. That is why many eCommerce stores keep updating their catalog. But that has a limit. How long can you keep your customers from going to other eCommerce stores?
Product customization helps you to overcome this challenge. It is because when a customer customizes a product, they no longer remain a passive buyer. It transforms them into active buyers, making them contribute to the product development process. With this, you can sidestep the process of constantly updating the product catalog.
Customers keep the catalog fresh and updated with their new designs and creations with product customization. It immensely increases their satisfaction, increasing customer loyalty. Customization also sets up a connection between customers and your brand, increasing customer retention.
Effective Marketing Strategy
Product customization can be an effective marketing strategy. It is because they are an easy way to start a conversation. Also, since users have customized it themselves, they are more emotionally invested in it. In addition, they are more likely to show off to their friends and family. This gives you free marketing and visibility. You can capitalize on it to increase engagement by inviting more users to try and create new designs. You can also offer them rewards to encourage them to try product customization.
Customization Drives More Sales
Customization is single-handedly capable of increasing sales. As per a study by Deloitte, one in every five customers does not mind paying 20% more for an exclusive customized product. This shows the huge demand for customized products. You can cater to this huge demand by offering product customization to your customers. You can integrate an online product designer into your eCommerce store. This online product designer makes product customization a breeze with its plethora of advanced features.
Increases User Engagement
By offering customization to your customers, you also ensure they spend more time on your store. This increases engagement, increasing the chances of conversion. You can achieve different levels of customer engagement by offering different levels of customization. You must find the feasible spectrum between off-the-shelf and fully customized products to achieve higher engagements.
Enhanced User Experience and Transparency
User experience and user engagement go hand in hand. An increase in one results in an increase in the other. You can have more conversions by providing an excellent user experience and increased engagement.
Here, you must remember that too many choices or options can ruin the user experience. So, you must strike the perfect balance where you offer enough customization options without compromising on the user experience.
Transparency is an essential component of the user experience. By offering product customization, you can make users feel like they are in the driver’s seat. Users can customize every aspect of the product. There is nothing hidden from them. So, this offers top-notch transparency, strengthening your customers’ trust and confidence in your brand.
Taking advantage of E-Commerce shop builder programs such as ShopReady – WooCommerce page builder for Elementor. This tool can help you achieve a unique, enriched UI/UX by utilizing its included 105+ modular widgets to create and customize specific e-commerce shop blocks and customize them further to fit your website’s aesthetics and brand identity.
Product customization is slowly becoming a sure-shot way to increase eCommerce sales. Many eCommerce store owners are already leveraging this strategy. If you are also an eCommerce store owner who wants to replicate their success, then it is not too late. You just have to get an online product designer for your store, and you are ready to offer product customization. So, what are you waiting for? Find a reputed online product designer and start earning high profits along with increasing customer loyalty, customer experience, user engagement, and many more.
Author Bio: Mr. Pratik Shah the Creative Head at Brush Your Ideas, a top-notch Web-to-Print technology solution provider that offers Custom online product designer as well as Web-to-Print Storefront Solutions. He has been a creative and driving force in their success.