Does your staff face challenges to manage the visitor flow?
Well, it is definitely a challenging task to manage the operation of the organization along with customer flow. In many offices, the premises are occupied by visitors and employees struggle to arrange them in the queue. Therefore, the long queue management system solves the staff’s problems perfectly. The software is designed with amazing and effective features to streamline the visitor flow. As a result, it makes time for the employees to work more productively.
In this article, you will find ways to reduce the waiting queues and keep the functioning of the office quick. Check them out!
The Ways To Manage The Long Queues With The Help Of Software
Educate them about the Kiosk Usage
Undoubtedly, many customers may not be well aware of the usage of the Kiosk application. So you can instruct them or keep a screen with instructions to guide them to fill in the details and generate a token number. Positively, this feature of the software will help you manage the time that is spent handling the queues. When the users will learn to use the kiosk, then they can quickly fill in the details themselves. Additionally, they need not stand in the queue just to submit the information and then again in another line to get the services.
The Kiosk will store the data and reflect it on the dashboard to the employees so that they can prepare themselves in advance.
Offer them a real-time view of the waiting queue
Let the customer know the exact waiting time. This will definitely reduce the curiosity and frustration of waiting. Usually, in busy offices, the staff takes some time to serve the customers with the query leaving the others restless to wait. Therefore, take the help of the software to manage the waiting time and give accurate updates to the people.
The visitors often reach the staff to get track of the queue. This interrupts the employees to leave work and check the status of the waiting line. But if the premises have a large digital screen that is equipped with a real-time display of queue updates, it will help the customers keep a check on themselves. Now when the individual knows at what time they will be attended to, they can finish off their other necessary chores.
Send them automated text messages as a reminder
Another great feature offered by the Online Queue Management System is automated text messages. Though, there are large display screens to reflect the estimated time for their turn. But, they might forget if they are busy with some other work. So, the management solution makes sure to remind them via an automated notification on their saved details.
Technology is meant to save human effort and time. Fortunately, the software is a perfect tool to handle office operations along with managing the queues. The only motive of every organization is to provide a great experience to the customers. So integrating the solution with the company servers will automate every activity to interact with the customers and provide them assistance.
Take the feedback through online mediums
Definitely, feedback is very crucial to know how happy the customers are with the services and the performance of the staff. However, very few people give feedback due to the hurry to go back home or to their work. After availing of the services, nobody likes to wait and share their experiences. So you can make the process of gathering feedback easy and convenient through the management software.
Positively, make use of online forms or emails with links to collect the review. This is a great way to save people’s time and know their experiences as well. The software triggers the emails to every customer after their visit with the link to the feedback form. The customers can write down what they liked and what needs improvement from the comfort of their homes and offices. Fortunately, the feedback further guides the companies to make amendments to their services or check the efficiency of the staff.
Allow them to make bookings via the website
One effective way of reducing or managing the waitlist is to encourage the customers to make bookings prior to their visit. No doubt, this practice will reduce the waiting time of the customer from 90 -100%. When the individual books an appointment, they usually fill in every necessary information such as personal details and the purpose of the visit. The data reaches the office staff way before the person actually arrives.
Therefore, the person need not waste time again in making the entry at the reception or waiting for their turn. The individual can reach the place at the booked time to directly meet the official and avail of services.
Create separate virtual queues based on the query
Moving further, the software can be customized according to the business model to manage the operation effectively. You can set instructions to accept the query and align the customers in separate virtual queues to get attended quickly. If there are limited desks or 1 to address the customer’s query then it will again make management of visitor flow difficult.
Companies should make use of their employees well to streamline their functioning. Make a separate counter based on the nature of the query. So when the customer will use the kiosk, they will be placed in the right virtual queue and receive assistance. If people face issues and have to wait unnecessarily despite the use of queue management tools, will give no profit to the organization.
To sum up, there are many useful features of the software to manage the waitlist. Definitely, it is difficult to perform every activity manually. But the technology serves the companies with effective tools to guide and manage the queues. You can now focus on your services and other administrative work. The waitlist will be taken care of by the software.
Hopefully, the article is helpful in understanding the benefits of the software to manage the waitlist at the workplace.
Allen Daniel has been associated with Qwaiting, the leading Queue Management System as a Content Head for the last 3 years. She provides smart queuing solutions to different business sectors.